San Diego, CA Chapter

Next Meeting:Thursday, March 25th at 6:00 PM

Defect Management and Metrics

Chris Holl, Director of Quality at DriveCam

All software projects find bugs. How do we track them so none are lost and the right decisions are made about fixing them? And what can we learn from defects to avoid repeating them? In this talk we will cover some best practices for defect management, including workflows that work, fields that capture critical project and process improvement data, and the most important metrics to share with users. We will also learn how to roll out defect management processes and tools to avoid mistakes in implementation and data collection. The cultural impact of tracking defects will provides some valuable - and at time entertaining - insights to successfully managing project and product quality and process.

About Our Speaker

Chris Holl has worked in Quality and process improvement for over 20 years. As Director of Software Best Practices at Intuit, he designed the company's defect management process in 2002 and guided its evolution for the next five years. He taught classes on Defect Management to improve the value of the system to users, and showed how defect data could provide project management and process improvement insights. He is a past officer of the SSQ and has taught classes on metrics, requirements, and various process improvements. He is an IEEE reviewer and has presented at multiple conferences including SEPG 2008, where he spoke on Phase Containment. Chris is currently the Director of Quality at DriveCam and giving a series of classes at Qualcomm on Requirements Engineering.

Date: Thursday, March 25th, 6:00 to 8:00 PM

Location: Cardinal Health (C1-A306), 6055 Lusk Blvd, San Diego CA 92121

RSVP: To assist with meal planning please RSVP news@ssq.org

Cost: Members & first-time guests: $8.00, Non-members: $15.00