Our September meeting will be held on Tuesday, Oct. 28th at 6:00PM. Please RSVP to news@ssq.org.

Topic

Brian Flora, Creative Enterprise Solutions LLC

ITIL: Delivering Value to the Business through IT Services

ITIL stands for the “Information Technology Infrastructure Library,” a set of volumes originally compiled in Great Britain in the 1980’s describing Best Practices for IT. Now in its third iteration (v3), ITIL focuses on IT as an organization built around provision of “services” rather than technologies. The focus on the design, development, deployment, support, and ongoing improvement of IT services based on business needs strikes at the very heart of ITIL, and at the core responsibilities within IT as a profession.

Key Objectives:

• Gain an understanding of the content and origins of ITIL
• Learn about IT Service Management as a philosophy
• Discuss the need to balance competing (and often opposing) objectives
• Review the IT Service Lifecycle as it relates to the development, deployment, and ongoing support of IT Services
• Learn to drive business innovation through organizational learning

About Our Speaker

Brian Flora is a results-oriented Information Technology professional with over 12 years experience in driving technology solutions to business, financial, and logistical issues within rapidly changing environments. He is experienced in Business Continuity Planning with an emphasis on Enterprise Storage and Internet technologies.

Brian writes regular contributions for CIO.com, and is founding member of the IIBA chapter in San Diego, where he currently serves as VP of Professional Development. He attended the W.P. Carey School of Business at Arizona State University and is a certified ITIL Expert, ITIL Service Manager, and ISEB accredited Master ITSM Instructor.

Meeting Details

Date

Tuesday, October 28th, 2008 at 6:00PM

RSVP:

news@ssq.org

Cost (Including Dinner):

Members: $8.00
Students: $8:00
First-time guests: $8.00
Non-members: $15.00

Location:

Cardinal Health
(C1-A306)
6055 Lusk Blvd
San Diego CA 92121

From Lusk Blvd turn right at first driveway. Turn left at the roundabout. Drive around to the back of the building and park. The conference room is located at the rear of the bldg. and is accessible from the parking lot.

View Larger Map